Transparency. Security. Responsible AI.
At Markovate, we know that trust is not assumed – it’s earned. Our global clients depend on us to safeguard their data, ensure compliance with international regulations, and deliver AI solutions built responsibly. This Trust Center provides a clear view of our security, compliance, and responsible AI practices, so you can innovate with confidence.
Last update on: 04/01/2026
Last update on: 04/01/2026
Privacy & Compliance
You Own Your Data - We Protect It.
ISO 9001:2015 Certified by IAF for global quality management standards. Ensures consistent processes, customer satisfaction, and continuous improvement.- ISO/IEC 27001:2022 Certified by IAF for robust information security management. Protects sensitive data through strict access control and encryption protocols.
- We align with global privacy standards such as GDPR and follow HIPAA best practices.
- FedRAMP High environment available via Microsoft Azure — meeting federal and defense-grade cloud security requirements.
- On-premise and air-gapped deployment for ITAR-sensitive and export-controlled data — your data never leaves your network.
- Supports requirements across regulated industries (including aerospace and defense), with capabilities for validation, audit readiness, and alignment with compliance and standards.
- Your data is never used to train AI models without your consent.
- Clear opt-in/opt-out rights for data usage.
- Exception: When you choose to create AI models customized to your business (e.g., custom fine-tuned or instruction-tuned models), in that case, we may use your data for training - but always under a strict agreement that keeps you in full control.
Infrastructure & Data Practices
We rely on a modern tech stack with strong endpoint control, cloud security, and responsible AI orchestration.
Technology Stack & Controls We Use At Markovate
AI Subprocessors & Foundation Models
We integrate trusted AI model providers depending on solution requirements. Commonly used subprocessors include:
All subprocessors operate under strict data handling and access agreements. Customer data is never used for model training unless contractually authorized.
Data Processing & Storage
Data Processing
Secure cloud environments (Azure, AWS, GCP, E2E)
Data Residency
Default data storage is in Asia (Mumbai), the US (East), the UK, or Canada (East); other regions on request
Data Retention
Customizable policies with audit trails and deletion options
Data Encryption
TLS 1.3 in transit; AES-256 at rest
Security
Enterprise-Grade Security
We apply multiple layers of protection at every stage:
- Encryption across all environments (in-transit and at-rest)
- RBAC with least-privilege enforcement
- JumpCloud-powered MFA across systems
- Regular vulnerability scans
- End-to-end device control via MDM
Access Control
Access Control & Log Management
- All access follows least-privilege principles and is logged continuously
- Logs centralized with real-time anomaly detection
- Access reviews and audit trails part of routine compliance
Device Access & BYOD
- Personal or unmanaged devices strictly prohibited
- All endpoints enrolled in MDM with enforced security policies
Data Access Permissions
- Governed by strict RBAC protocols
- Access requires approval, expires automatically, and is reviewed quarterly
- Immediate revocation on offboarding or role change
Responsible AI
AI Built with Safety, Fairness, and Accountability in Mind
Bias Checks
Bias checks in every deployment
Explainability
Explainability with rationale, confidence, and traceability
Human-in-the-Loop
Human-in-the-Loop for critical decisions
System Reliability
Reliable Performance You Can Count On
99.5%
Availability across enterprise deployments
24/7
Monitoring with real-time alerts and incident response
2x
Redundancy & failover protocols for continuity
Frequently Asked Questions
How does Markovate keep customer data secure?
A multi-layered defense model—encryption, monitoring, access control, and endpoint security—with regular testing to proactively mitigate risk.
Can I choose where my data is stored?
Yes. We support data residency across multiple global regions to meet regulatory requirements.
Will my data ever be used to train AI models?
No – unless you explicitly authorize it. You remain in full control.
Can Markovate support defense or government-regulated environments?
Yes. We provision FedRAMP High environments in partnership with Microsoft, and offer full on-premise deployment for ITAR-controlled or air-gapped requirements. All engagements for regulated programs begin under NDA, with strict data handling controls and defined data handling specifications.
When is my data used to train models?
Only when you choose to build an AI model tailored to your business (e.g., fine-tuning a pre-trained model or creating an instruction-tuned variant). In those cases:
- Covered by a formal agreement
- Full ownership and transparency retained by you
- No data shared beyond the agreed scope
How does Markovate balance AI innovation with responsibility?
We follow a Responsible AI framework emphasizing fairness, transparency, and human oversight.
What happens if there’s a security incident?
We operate a 24/7 incident response process with rapid containment, customer notification (as required), and post-incident hardening.